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Error 21000069 is an issue on the PlayStation 5 console that prevents users from accessing online features. This includes purchasing digital copies of games, accessing digital content, and redeeming vouchers for digital products.
The error code is caused when the PS5 is unable to communicate with the PlayStation Network (PSN) due to a network issue. Specifically, it may be caused by network congestion, outdated network settings, incorrect DNS settings, or other network related issues. It is important to note that this error is not caused by a hardware issue on the PS5 itself.
The first step to resolving this issue is to check the status of the PlayStation Network to ensure that it is running properly. You can access the PSN status page to check if there are any known network issues. If there are any, they should be resolved by Sony.
Next, you should check your network settings. You should ensure that you have the correct DNS settings, as well as check that all ports are open. Make sure that your firewall is not blocking any ports or the PSN website. Additionally, make sure that the router you are using has the latest firmware.
If you are still having trouble, you can try rebooting your console, router, and modem. This is a common fix for many network related issues. Additionally, you should try disconnecting and reconnecting the network cable from your router to your PS5 console.
You can also try connecting your PS5 directly to your modem instead of through your router. This provides a better connection and reduces the chances of the error occurring. If your modem does not have a direct Ethernet connection to your PS5, you can purchase an Ethernet cable with the correct connector to connect them.
Finally, if none of the above steps resolve the issue, you should contact Sony for further help. They can provide more information or troubleshooting steps that may help fix the issue.
In conclusion, error 21000069 is an issue on the PlayStation 5 console that prevents users from accessing online features. It is caused by a network issue, such as network congestion, outdated network settings, incorrect DNS settings, or other network related issues. To resolve the issue, you should check the status of the PlayStation Network, check your network settings, reboot your console, router, and modem, and connect your PS5 directly to your modem instead of through your router. If none of these steps work, then you should contact Sony for further help.
